Terms and Conditions

The following describes the terms and conditions in which Dermacal.com offers you use of its website and access to the products and services offered within. By purchasing merchandise through this website, you agree to abide by the policies and procedures and processes delineated within, including guarantees/warranties, pricing, online ordering, reserving special order items, mail order, payment process, refund process, shipping and handling, damaged merchandise processes.

We reserve the right to add to or revise any content of any web page at any time (excluding pricing for items already ordered and paid for unless a gross typographical error exists) as the result of seller or manufacturer pricing adjustments or any other situation which Dermacal.com (Dermacal.com) feels warrant any revisions/additions/deletions to its web pages. Content revisions may result in changes to the following policies/processes/practices, but will not apply to merchandise already ordered and paid unless a gross typographical error exists, including guarantees/warranties, product pricing, online ordering, reserving special order items, mail order, payment process, refund process, shipping and handling, damaged merchandise, and any other policy/process/practice not heretofore mentioned.

Dermacal.com will not change the current price for an item once the "add to cart" button has been submitted unless the cost is in gross typographical error. Continued purchases from our website means you agree to read and abide and comply with any changes in content of this website, Dermacal.com.

Please Note: Due to circumstances beyond our control, all prices, colors, packaging and minimum quantities are subject to change without notice.

Please confirm pricing and packaging when placing your order.

Every Order Guaranteed!

Dermacal.com guarantees every order 100%! If you are not satisfied with our products or services, simply contact Customer Service at orders@dermacal.com and we will make every effort to respond within (24) hours and we will begin processing your refund and return.. For undamaged products or goods with no detectable flaws, there will be a 15% restocking charge and no shipping costs will be refunded. Other merchandise must be returned within 10 days of ship date with reference to an assigned return authorization number. Your satisfaction is important to us. We want to ensure you are absolutely delighted with our merchandise!

Shipping and Handling

Orders are shipped United States Post Office Upon receipt of your order, it will take on the average 3-10 business days for you to receive your merchandise (usually 5 days, depending on your location). U.S. Shipments only. We will email UPS tracking information to you.

Contact Customer Service at: orders@dermacal.com for shipment status.

MAIL ORDER

(Orders mailed with check/money order to our address)

Upon receipt of your order, Mail Orders will take on the average 5-10 business days for delivery depending on your location, and/or depending on if you send us a check or money order (personal checks will take 14 business days to clear).

Orders are shipped via USPS. Shipping is the same as above. Be sure to provide your name, shipping address, phone number and email address. We will need the item name you are ordering, price, and how many of each.

Arizona residents include 9.8% state sales tax.

Call for any questions: 1-623-932-2925

Mail to:
Dermacal Company
16248 West Lupine Ave
Goodyear, Arizona 85338

Email: orders@dermacal.com

RETURN POLICY

Merchandise must be returned within 10 days of ship date, with reference to an assigned return authorization number and must be in saleable condition with original container and packing. All funds are refunded to your credit card and/or via check. Dermacal.com reserves the right to charge a 15% restocking fee.

Merchandise Returns - Damaged Merchandise

RETURNS TO THE ATTENTION OF:

Dermacal Company
16248 West Lupine Ave
Goodyear, Arizona 85338

Include your return authorization number which must be obtained from Customer Service previous to return shipment.

We cannot be responsible for breakage, damage or loss of merchandise while in transit. Damaged shipments are to be reported to the carrier immediately. Ask carrier to make an inspection and file a claim with them. The original cartons must be held for United States Postal inspection. We will be happy to assist you with any claims that may arise. In the event you desire to return your merchandise, please contact Customer Service immediately via e-mail at orders@dermacal.com Keep a record of this number as proof that your return has been authorized. Merchandise must be returned within 10 days of the ship date, with reference to its return authorization # written upon the outside of the shipping container in a visible location (please do not write on the merchandise box packed inside!). Upon receipt of the damaged merchandise, we will begin processing your refund or reship whichever is your preference. NOTE: Returns will be refunded to your credit card and/or via check.

***ATTENTION CUSTOMERS!***

Merchandise must not be returned without first contacting Customer Service for an assigned return authorization number. Contact Customer Service at: orders@dermacal.com

Please note:
Dermacal.com will not be responsible for any merchandise which is not authorized for return.